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Reservations Agent

Reservations Agent

Yonder Talent Indianagpur, maharashtra, in
21 days ago
Job description

We are seeking a highly skilled Reservationist with excellent spoken English and a clear understanding of US accent to join our team and support a leading short-term vacation rental company based in the US. This is a remote position based in India, requiring outstanding communication and customer service skills to ensure seamless guest experiences and efficient reservation management.

If you are a proactive problem solver with a passion for customer service and the ability to communicate effortlessly with US-based guests, we’d love to hear from you!

Key Responsibilities

  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy, active listening, and professionalism .
  • Provide recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Other duties as assigned.

Key Competencies

  • Fluent spoken English (mandatory).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.
  • Qualifications

    Skills

  • Excellent English communication and interpersonal skills.
  • Voice clarity, fluency, and confidence in handling US customers.
  • Proficiency in Microsoft Office programs (Word, Excel, Outlook).
  • Abilities

  • Ability to effectively communicate, both orally and in writing.
  • Ability to learn and adapt to new software and tools.
  • Experience

  • Minimum 1 year of experience in customer service, BPO, hotels, or vacation rentals handling US clients strongly preferred.
  • Prior experience in reservations or sales is a bonus.
  • Additional Details

  • Work Location : Remote (India)
  • Shift : Night shift (aligned with US timings)
  • Salary : ₹4,00,000 to ₹8,00,000 per year based on experience
  • Education : we value skills, experience, and voice quality over degrees.
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    Agent • nagpur, maharashtra, in

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