Customer Relations Associate

The Customer Support Executive will apply his / her expertise and knowledge in handling voice-based interactions, resolving billing inquiries, and ensuring accurate and timely processing of medical claims. The ideal candidate will have a strong background in medical billing processes and possess excellent communication skills to interact with international clients and healthcare professionals

Responsibilities

• Handle billing and collections processes via phone.
• Verify patient information and update billing records.
• Submit insurance claims and follow up on denials or rejections.
• Communicate with patients and insurance companies to resolve billing issues.
• Ensure compliance with healthcare regulations and confidentiality policies.
• Prepare and send out patient statements and bills.
• Assist with setting up payment plans for patients.
• Maintain accurate billing records and document interactions.

Softskills

Main Job requirements

9)

Qualifications

Its a remote opportunity but the candidates will have to come to Mumbai for 20days training