Customer Solutions Associate

Direct Walk in Interview - Us Voice process (Contract to Hire)

Customer Experience Executive (US Shift)

Core Duties and Responsibilities

• Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the company's Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours :

Strong phone and verbalcommunication skills along with active listening

Eligibility Criteria

Minimum 1 year experience in Customer Support Voice

Experience up to 1-5 years only

Relieving documents mandatory

Walk in Date - 15-Oct-25 to 24-Oct-25

Time - 02 : 00 PM to 04 : 00 PM

Venue

Equiniti India Pvt Ltd

Address : Block 10, 8th floor, DLF IT Park1 / 124, Mt Poonamalle High Road, RamapuramChennai, Tamil Nadu 600089

Note : This role is US Night shit (6 months Contractual role)