Senior Executive Client Servicing

Company Description

R Creations, we embody this evolution, proudly standing as a global experience booth designing company. Our mission transcends mere aesthetics; we are dedicated to crafting immersive environments that not only elevate brands professionally but also provide unforgettable experiences for every visitor, regardless of their geographical location.

That's a significant shift! While the core elements of client relationship management remain, the Client Servicing Manager in an Exhibitions or Events Agency has a much stronger focus on logistics, production quality, and on-site delivery compared to a general advertising CSM.

Here is a comprehensive profile tailored specifically for the Exhibitions / Events sector :

Client Servicing Executive (CSM) Profile : Exhibitions & Events The CSM in an exhibition agency is the central point of contact who translates the client's brand vision into a tangible, high-quality physical structure (booth, stand, pavilion) and ensures its smooth execution, installation, and dismantling. They are crucial for project logistics, quality control, and client satisfaction during high-pressure, fixed-deadline events.

Core Mission To manage all client expectations and internal processes related to the design, production, and seamless installation / dismantling of exhibition stands, corporate events, and experiential marketing activations, ensuring exceptional on-site quality and timely delivery.

Key Responsibilities and Project Lifecycle

The CSE's duties follow the distinct stages of an exhibition project :

1. Pre-Production & Planning Phase (The Briefing & Strategy) Brief Interpretation : Work with the client to finalize the brief, budget, and design requirements (size, location, features, traffic flow).

Design Coordination : Coordinate with the Design Team (3D designers, graphic designers) to ensure the concept is aesthetically pleasing, structurally sound, and adheres to the client's brand guidelines and event regulations.

Costing & Quoting : Prepare detailed quotes and P&Ls, collaborating with the Production / Fabrication Team to source materials and obtain accurate cost estimates for build, logistics, and labor.

Approvals : Manage the process for client sign-offs on design, materials, and final costs.

2. Production & Logistics Phase (The Build & Move) Vendor Management : Oversee suppliers, vendors, and internal workshops responsible for fabrication, carpentry, lighting, AV, and graphics production, ensuring quality control.

Timeline Adherence : Maintain strict project timelines, as exhibition deadlines are non-negotiable (e.g., event opening date).

Documentation : Handle all mandatory logistics documentation, including venue approvals, risk assessments, insurance, and health & safety compliance for the site.

Shipping & Storage : Plan and manage the logistics for safe transport of the stand materials to the exhibition venue, including customs clearance for international events.

3. Execution Phase (The On-Site Delivery) Installation Management : Be the key liaison during the high-stress, on-site installation ("build-up"). Troubleshoot any immediate site issues (power, space, last-minute client changes).

Client Handover : Conduct the final quality check and hand over the ready stand to the client representative, ensuring every detail meets the agreed-upon standard.

On-Site Support : Remain available for immediate assistance during the exhibition event days.

Dismantling : Manage the efficient and timely dismantling ("break-down") and removal of the stand, often coordinating storage or disposal.

4. Post-Event Phase Feedback & Debrief : Conduct a formal project review with the client and internal teams to gather feedback and document lessons learned.

Financial Reconciliation : Finalize invoicing and reconcile project costs against the budget.