No longer accepting applications

Hospitality Solutions Specialist

OOLIOHyderabad, Republic Of India, IN

1 day ago

Job description

Job Title : Customer Support & Product Specialist | Level 1 Support

Domain : POS & Payments (Hospitality Tech)

Location : Hyderabad, India

Department : Post-Installation Support

On Site : Work from Office with Flexible Day Off’s | 5 days a week

Work Timings : 9am to 6pm IST

Years of Experience : 3-5yrs

About the Role

We are seeking a customer-focused, empathetic, and tech-savvy Customer Support & Product Specialist to join our post-installation support team in Hyderabad. In this role, you will support hospitality venues across Australia—ranging from single-site cafes and restaurants to large franchise and multi-venue groups—on our suite of POS and payment-related technology products.

You will work closely with our development and product teams in Hyderabad, as well as our Level 1 support team in Manila, to ensure smooth operations, timely issue resolution, and an exceptional customer experience.

Key Responsibilities

Customer Support & Communication

Provide friendly, empathetic, and professional customer support to hospitality venue staff including waiters, cashiers, front-of-house managers, venue operators, and franchise groups.
Handle customer queries via Intercom (live chat), HubSpot (ticketing), email, and phone.
Communicate product updates, feature behaviour, and best practices clearly and effectively in excellent English.

Product Expertise & Cross-Team Collaboration

Develop a deep understanding of our POS and payments ecosystem, including online ordering solutions, third-party integrations, time and attendance, reservations, and loyalty systems.

Work closely with product and development teams to stay updated on features and product improvements.

Translate complex technical concepts into simple, customer-friendly explanations.

Incident Ownership & Escalation

Take ownership of production issues reported by customers or L1 teams.

Follow up proactively with development teams until resolution is delivered back to the customer.

Ensure accurate documentation and timely updates across internal systems.

Internal Tools & Process Adaptability

Use Intercom, HubSpot, Microsoft Teams, Outlook, and other internal tools effectively.

Adapt quickly to new support tools and product enhancements.

Required Skills & Experience

3-5 years of experience in Tech Support / Customer Support , preferably for SaaS or Point of Sale systems.

Good understanding of restaurant operations is a strong advantage.

Strong troubleshooting skills (networking basics, hardware devices, printers, tablets, etc.).

Excellent spoken and written communication skills .

Ability to multitask and handle pressure in a fast-paced environment.

Willingness to work in rotational shifts , including weekends if required.

High empathy, patience, and customer-first mindset .

Strong ownership and accountability mindset.

Familiarity with online ordering platforms and integrations - Troubleshoot issues related to billing, order flow, menu configuration, printers, KOT, KDS, payments, hardware connectivity, and other POS modules

Exposure to franchise or multi-venue operations.

Experience with Intercom or Ticketing System like HubSpot / Zendesk etc

What We Offer

Opportunity to work with a fast-growing hospitality tech company.

Close collaboration with product and development teams in Hyderabad.

Hands-on experience with Australian hospitality venues.

Growth path into advanced product support or customer success roles.

Benefits

Employee Health Insurance

High end gadgets to work with

Complimentary food and beverages while working from office

Performance Bonus

Flexi Work Week

Create a job alert for this search

Hospitality Specialist • Hyderabad, Republic Of India, IN

Related jobs

Promoted

Guest Relations Specialist

MSN RealtyHyderabad, Telangana, India

We are seeking a highly polished, articulate, and service-oriented.This role requires exceptional communication skills, a refined and presentable personality, and a natural flair for hospitality.Yo...Show moreLast updated: 1 day ago

Promoted
New!

Customer Relations Specialist

People Prime WorldwideHyderabad, Republic Of India, IN

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies.Powered by m...Show moreLast updated: 3 hours ago

Promoted

Manager - Events & Hospitality

ConfidentialHyderabad / Secunderabad, Telangana, India

Full Time – Manager - Hospitality & Events.Meet and manage both existing and new vendors.They're a crucial part of our stakeholder ecosystem and your gateway to building an awesome professional net...Show moreLast updated: 23 days ago

Promoted

Performance Specialist

Genisys GroupHyderabad, IN

Key Requirement for the Position.Experience : 2+ years in managing paid search campaigns on Google Ads and / or Microsoft Ads. Certifications : Google Ads Certification required; Microsoft Ads Accredita...Show moreLast updated: 2 days ago

Promoted

Sales Conversation Quality Specialist

NxtWaveHyderabad, Republic Of India, IN

To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing p...Show moreLast updated: 30+ days ago

Promoted

Senior Travel Consultant (Sales) Packages & Cruises

Spring TravelsHyderabad, IN

Senior Travel Consultant (Sales) Packages & Cruises.Company : Spring Travels Surrey.Spring Travels is a trusted travel agency based in Surrey, BC. We specialize in helping Canadians book vacations, p...Show moreLast updated: 2 days ago

Promoted

Presales Specialist

Policybazaar for BusinessHyderabad, Telangana, India

Presales Executive Location : Gurgaon Experience : 0-2 years in Pre-Sales / Sales Support Qualification : Graduate in any discipline (preferably in Business, Marketing, or related fields) Key Respons...Show moreLast updated: 19 days ago

Promoted

People & Culture Specialist

KodeKloudHyderabad, IN

People & Culture Specialist / Senior Specialist.We’re an EdTech SaaS company dedicated to transforming the way businesses upskill their teams in DevOps, Cloud Computing, and IT by offering hands-on,...Show moreLast updated: 4 days ago

Promoted

Presales Specialist

Peoplefysecunderabad, telangana, in

We are looking for an experienced and dynamic Senior SCM Presales Consultant (Order Management) for one of our reputed client. Anywhere in India (Pune, Mumbai, Bangalore, Hyderabad, Chennai, Gurgaon...Show moreLast updated: 16 days ago

Promoted

Google Ads Specialist

Engross Digital Marketing LLCHyderabad, Telangana, India

Company Description Engross Digital Marketing LLC is a full-service digital marketing agency specializing in innovative and results-driven marketing solutions. Our services include Google Ads, Face...Show moreLast updated: 4 days ago

Promoted

Presentation Specialist

Imaging EndpointsHyderabad, Telangana, India

Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO).We are passionately focused on our vision to. Everything we do is aligned with this singular purpose...Show moreLast updated: 1 day ago

Promoted

SPECIALIST, CENTER OF EXCELLENCE REVENUE ACCOUNTING

S&P GlobalHyderabad, Telangana, India

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the Rol...Show moreLast updated: 1 day ago

Planning Manager(Hospitality)

LambsrockHyderabad, Telangana, India

Quick Apply

We are seeking a detail-oriented and proactive Manager Planning & Coordination to oversee project planning, scheduling, and interdepartmental coordination for our premium hospitality developm...Show moreLast updated: 30+ days ago

Promoted

Travel Consultant

Amaavi ExperiencesHyderabad, Telangana, India

About the Company : At Amaavi Experiences, we believe in transforming leisure travel into a seamless, enjoyable experience. Our team of dedicated travel experts works passionately to simplify every ...Show moreLast updated: 8 days ago

Promoted

Compensation Specialist

Nextracker Inc.Hyderabad, Telangana, India

Location : Hyderabad Budget : 18 - 20LPA + Stocks Compensation Partner (APAC & Middle East) plays a pivotal role in designing and implementing competitive, equitable compensation programs that attr...Show moreLast updated: 17 days ago

Promoted

Sr. Manager of Reservations

Yonder Talent IndiaHyderabad, IN

We are seeking an experienced and strategic.This leader will oversee all aspects of reservation operations, from driving service excellence to operational efficiency and revenue performance.The ide...Show moreLast updated: 19 days ago

Promoted

Hospitality and Platform Adoption Specialist

HomeyhutsHyderabad, Republic Of India, IN

Homestay Operations and Community Coordinator (Andhra- Paderu / Vizag).Paderu / Vizag - Andhra Pradesh, India.Flexible (availability to work different shifts as needed). We are an early-stage technology...Show moreLast updated: 1 day ago

Promoted

Sales Manager - Hospitality

Kansal Corporate SolutionsHyderabad, India

Sales & Business Development - Manage and grow sales for private hires, corporate bookings, social events, and F&B-driven experiences in the assigned city.Proactively g...Show moreLast updated: 30+ days ago