Operations Specialist

Company Description

Sherpa builds AI tools for consultants and corporate-strategy teams — software that accelerates high-value, expert work in consulting and professional services. We’re an AI-enabled software company working toward an autonomous advisory future and already serving leading firms in the industry.

Role Description

You’ll be the glue that keeps Sherpa running smoothly for customers and teams. Day-to-day you’ll own operational workflows, run onboarding and support processes, analyse operational data to improve throughput, and remove blockers for sales, product and customer success. This is a hands-on role — you’ll work across systems, write SOPs, and execute improvements end-to-end.

What you’ll own

• Customer onboarding & support : run and improve onboarding flows for new accounts;
• triage customer issues;

coordinate with product and engineering to resolve bugs and roadmap blockers.

standardise handoffs across sales, CS and product.

pull ad-hoc analyses toidentify friction and opportunities. Familiarity with Sheets / Excel and basic SQL or analytics workflows is expected.

iterate on processes until they scale.

Who you are

you get things done without needing constant direction.

Nice to have

Practicals