Service Engineering Manager

Are you passionate about cloud computing, obsessed with customer experience, and driven to resolve complex issues under pressure Do you thrive in high-stakes, live environments and want to play a pivotal role in ensuring the reliability of Microsoft's cloud platform If so, the Azure Customer Experience (CXP) team has the opportunity for you.

Microsoft Azure is one of the most exciting and strategic products at Microsoft-powering mission-critical workloads for enterprises, governments, and startups around the world. Azure delivers on-demand, hyper-scale infrastructure and platforms via Microsoft's global data centers, enabling customers to build, host, and scale their applications with confidence.

The Customer Reliability Engineering (CRE) team within Azure CXP is a top-level pillar of Azure Engineering responsible for world-class live-site management, customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our 'no dead-end's' philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud

The Azure Customer Experience (CXP) Customer Reliability Engineering (CRE) team is hiring a passionate and experienced Manager of Customer Communications to lead a global function consisting of communications professionals responsible for delivering timely, transparent, and high-impact messaging during Azure service incidents, maintenance events, and service retirements.

As a team manager, you will guide and support a high-performing group of communication leads who act as the voice of Microsoft during some of the most visible and sensitive customer scenarios. You'll work closely with incident commanders, engineering responders, product groups, and field stakeholders to ensure that every communication we deliver meets the highest standards of clarity, empathy, and accuracy.

This role is a unique opportunity to lead from the front-mentoring individuals, shaping global communication strategy, and influencing how Microsoft maintains customer trust through transparency. You will drive quality, accountability, and continuous improvement across our customer comms portfolio, while also supporting scalable communication frameworks and operational excellence across the platform.