Customer Service Executive - Two Wheeler Loans - Vriddhi - Tirupur - Periyar Colony - CSE

Job Description

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• . Identify target areas for prospective business
• . Pre-screen customer segments as per the organization norms
• . Ensure the number of log in along with disbursement
• . Sanction ratio target achievement
• . Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• . Execute sales promotion activities to build customer interest in the TCFSL brand
• . Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• . Ensure vendor empanelment and develop relationships with new vendors.
• . Develop strong distribution channels
• . Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• . Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) : - 0-3 yrs

Qualification : - Graduate in any discipline