MJ Global - Key Account Manager

About us : MJ Global is a leading player in the Paper Packaging sector in India and serves clients across sectors including QSR, Fast Moving Consumer Goods (FMCG), Food & Beverages, Pharmaceuticals, Electronic Goods, Retail, E-Commerce, Textile, Cosmetics, Writing Instruments and Footwear.

The company's product range includes Mono-Cartons, Corrugated Cartons, Rigid Boxes, Bags, Wrappers, Cups, Bowls etc. The company is serving clients in India and also exporting packaging to markets in South East Asia and Africa.

The company has received multiple awards from industry bodies and clients for innovation and manufacturing excellence. 4 Manufacturing locations across Noida, Dadri, Greater Noida and Baddi (Himachal Pradesh)

Location : Noida, India

Work Model : Onsite

Role Overview : This role manages a portfolio of multiple key clients while driving targeted B2B business development with pre-qualified prospects. It requires someone who is on the field most days, comfortable visiting client plants, engaging with procurement teams, and ensuring smooth day-to-day coordination across accounts. The role blends relationship management, operational follow-through, and strategic sales growth.

Key Responsibilities :

Key Account Management (70%)

• Manage and nurture relationships across several key accounts simultaneously
• Serve as the primary point of contact for all client requirements, issues, and ongoing communication.
• Coordinate regularly with procurement teams, supply chain managers, and plant personnel across client organizations.
• Building deep personal relationships with client teams so that share of business can be increased.
• Transparent & continuous communication with clients, sharp ability to foresee & handle issues, temperament to handle client complaints and other such practical challenges.
• Ensure seamless execution of orders, timely resolution of issues, and high service quality.
• Identify opportunities to grow business within each account (upsell / cross-sell).
• Maintain a strong on-ground presence with regular client and plant visits (4-5 days / week)
• Visit MJ Global's plants as required to coordinate on client projects.
• Coordinate with MJ Global Supply Chain team for RM planning based on client forecasts and Production team for production planning
• Responsible for complete cycle from Client PO to Payment Collection including monitoring RM & FG levels maintained for the client.
• KPI will be Quarterly growth in revenue from clients, addition of new SKU's, new developments etc. and ensuring no slow moving RM & FG
• Tracking key metrics like OTIF, NPS etc.
• Monitoring the work of CRM team member / s that are assisting on the same client.
• Engage with targeted, pre-qualified potential clients across relevant sectors.
• Build strong relationships with procurement and decision-makers in prospective companies.
• Pitch MJ Global's capabilities and convert leads into long-term accounts.
• Conduct plant-level assessments to understand operational needs and propose accurate solutions.
• Quarterly target regarding revenue generated from new clients.

Qualifications & Experience :

(ref : iimjobs.com)