Call Quality Auditor

NIMS University is seeking a detail-oriented

Call Quality Auditor

to ensure exceptional communication standards across our

Admissions Counselling Team

• . If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!

Key Responsibilities :

Monitor and evaluate

admission counselling calls

for quality, accuracy, and adherence to communication guidelines.

Identify gaps in

product knowledge, tone, and compliance

, providing actionable feedback and training recommendations.

Maintain call audit reports and track quality trends over time.

Collaborate with team leads to improve

student interaction and conversion effectiveness

Contribute to developing and updating

call scripts, quality checklists, and communication frameworks

Requirements :

2–4 years of experience in

call quality auditing, training, or process improvement

, preferably in the education or service industry.

Strong analytical, listening, and reporting skills.

Excellent communication and interpersonal abilities.

Proficiency in

MS Excel

and call monitoring tools.

Willing to work on-site at NIMS University, Jaipur.

If you have a passion for improving communication standards and enhancing student experience — this is your opportunity to make an impact!