Quality Auditor

About Us : We are making natural living a HABIT little by little. We do so by serving 100% natural self care to our consumers. The products are scientifically formulated, guided by ayurvedic principles & modern science. They are prepared fresh everyday in our ayurvedic kitchen, out of whole and raw ingredients such as fresh milk, curd, fruit pulps, flowers, herbs, nut & spices. They are finally tested clinically for efficacy & safety. This offering of Fresh Ayurveda has made a mark in the Indian personal care industry.

Today 40Lac customers trust us for their personal care needs. We are proud to be featured in LinkedIn's Top Startups 2025- Delhi NCR Edition for our innovation and rapid growth.

The founding team has a strong startup experience, is well funded and backed by tier 1 institutional investors.

Key Responsibilities

• Audit customer interactions on chat, email, and social media based on predefined quality parameters.
• Identify gaps in communication, process adherence, and resolution accuracy.
• Share constructive feedback with agents to help improve performance.
• Maintain audit reports, scorecards, and dashboards for tracking performance trends.
• Work closely with Team Leaders / Managers to drive quality improvement initiatives.
• Recommend process and training improvements based on audit findings.
• Ensure compliance with company policies and customer service guidelines.

Requirements

Key Skills

What We Offer :

Skills Required

Quality Auditing, Ms Excel, Problem-solving, google sheets , zendesk