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Residence Manager [3 Days Left]

Residence Manager [3 Days Left]

Union LivingMumbai, Maharashtra, India
5 hours ago
Job description

Role Overview :

We’re looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Residence Manager, you’ll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for someone who thrives in high-energy, people-first environments.

Budget : 25-40k - Based on experience.

Location : Mumbai / Pune

Key Responsibilities :

  • Guest Relations & Onboarding : Act as the first point of contact for residents and visitors; ensure smooth onboarding, check-ins, and check-outs.
  • Resident Experience & Complaint Management : Handle concerns and escalations with empathy and urgency. Maintain a strong resident satisfaction score.
  • Operations Oversight : Coordinate with housekeeping, security, and maintenance teams for daily operations across properties.
  • RentCollection & Reporting : Follow up on rent dues, track payments, and maintain accurate records in coordination with the finance team.
  • Event & Community Engagement : Plan and execute events, meetups, and interactive activities to build resident engagement.
  • Property Tours & Sales Support : Conduct property visits for prospective students and parents, highlighting features and addressing queries.
  • Cross -Team Collaboration : Work closely with the sales, marketing, and operations teams to ensure a seamless resident journey.

Requirements :

  • Bachelor’s degree, preferably in Hospitality Management or related field
  • 1–3 years of experience in co-living / co-working spaces, hospitality, or guest relations / front desk roles
  • Strong interpersonal and communication skills
  • Comfortable with travel across company properties in Mumbai or Pune
  • Ability to multitask and handle fast-paced operational environments
  • Working knowledge of basic CRM tools and Microsoft Office
  • Nice to have :

  • Event planning or community-building experience
  • Previous experience handling rent collection or customer payments
  • Fluency in English, Hindi, and Marathi
  • What we offer :

  • A chance to shape the future of urban student living
  • Dynamic work culture with autonomy and ownership
  • Regular engagement with a young, energetic community
  • Opportunities to grow with a fast-scaling hospitality startup
  • To Apply :

    Send your CV to hr@unionliving.in with the subject line : Residence Manager - Union Living.

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    Residence Manager • Mumbai, Maharashtra, India

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