Director of Product Design & User Experience

Founded in 2012 in Atlanta, GA, (USA) ChartRequest is a healthcare information technology and services company specializing in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions.

Our core values are embodied on the ChartRequest PATH : being Polite & Respectful Problem Solvers, Accountable, Trustworthy Team Players, and consistently Helpful.

We leverage innovation to deliver automated, HIPAA-compliant solutions that empower healthcare organizationsincluding physician practices, urgent care platforms, imaging centers, community hospitals, and integrated delivery networksto streamline their operations and reduce overhead.

Our secure, electronic ROI platform also serves legal firms, insurance companies, ERE users, and other requestors managing sensitive information.

Since inception, we've securely managed over 10 million requests for protected health information, currently serving over 12,000 providers nationwide.

Opportunity :

Were seeking a visionary, experienced Director of Product (Design and User Experience) to lead our product design, user experience, and strategic product initiatives.

The ideal candidate is a talented Product Designer or UX expert who has significant experience in Product Ownership, Business Analysis, and Product Management, and is looking to take their career to the next level.

In this key leadership role, you will drive our 16-step product development lifecyclefrom stakeholder interviews, business requirements, user-journey mapping, design, development, quality assurance, through deployment, communication, and continuous improvement.

You will champion user-centric design and ensure exceptional user experiences that fuel ChartRequest's product-led growth strategy.

You will report directly to the SVP of Operations, and partner closely with the Engineering, Sales, Marketing, and Customer Success teams to deliver innovative, impactful solutions.

Primary Responsibilities :

Design & User Experience Leadership :

• Lead and enhance the user experience and design practice at ChartRequest, guiding UX strategy and delivering intuitive, user-centered designs.
• Own product design lifecycle from stakeholder discovery and user-journey mapping to wireframes, prototypes, user testing, and production-ready design assets.
• Ensure consistent quality and user-experience excellence across all product releases.

Cross-Functional Team Leadership :

Strategic Product Ownership :

Process & Operational Excellence :

Market & Competitive Insight :

Required Qualifications & Experience

Compensation :

Why ChartRequest ?

Equal Opportunity Employment :

ChartRequest is an Equal Opportunity Employer.

We embrace diversity and inclusion, ensuring equal opportunity regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital or veteran status, disability, or any other protected category.

Accommodations are provided upon request.

(ref : hirist.tech)