Field Engineer (Onsite Technical Support)

Field Engineer (Onsite Technical Support)

Location : Gujarat

Experience : Minimum 3 years

Qualification :

Diploma or higher in Technical Education

About the Role

We are looking for a skilled

Field Engineer

to provide hands-on technical support, maintenance, and troubleshooting services at client locations. The ideal candidate will have solid experience in hardware, software, and network support, along with strong communication and customer-handling skills.

Key Responsibilities

Provide

on-site support

for hardware, software, and networking issues.

Ensure timely resolution of complaints within defined

Turnaround Time (TAT) .

Install, configure, and maintain IT systems, peripherals, and network devices.

Coordinate with the

NOC / local office

for updates, escalations, and service communications.

Support and maintain

video conferencing systems

and ensure smooth operation.

Provide assistance with

finance-related and taxation-related online services .

Maintain service logs, reports, and escalate critical issues when required.

Deliver excellent customer service and maintain strong client relationships.

Skills & Qualifications

Diploma or equivalent in

Technical / Engineering discipline .

Minimum

3 years of relevant experience

in IT field support.

Strong knowledge of

MS Office

tools.

Proficiency in

hardware / software troubleshooting

and

network configuration .

Knowledge of

video conferencing systems

setup and maintenance.

Familiarity with

finance and taxation online platforms

(preferred).

Strong analytical, problem-solving, and communication skills.