Technical Support Engineer

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Selling on Amazon is one of the fastest growing businesses at Amazon.com, with more than 50% of all items currently sold originating from third-party sellers. Our team's vision is to offer next generation systems that enable Amazon and third-party solutions providers to innovate rapidly for millions of Selling Partners worldwide, helping them automate and scale their Amazon businesses. We develop and operate distributed systems at unprecedented scale to deploy highly configurable product integration workflows. These workflows enable Solution Providers to create, list, and market their offerings while helping Sellers discover, learn about, and consume third-party solutions.

You will be a member of a world-class software development team of Software Dev Engineers and Support Engineers who build and operate frameworks that help Solution Providers to create, list and monitor their solution offerings in Amazon Selling Partner Appstore and Service Providers Network leveraged by thousands of Sellers. The team develops, maintains, and scales distributed systems and experiences to support our growing customer base in a fast-paced and collaborative environment. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you.

As a Technical Support Engineer, you will seek resolutions to problems and mitigate risks, always ensuring a Customer Obsessed experience. You will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer-facing issues. You will contribute to key metrics measuring the health of our systems through reduced volume of reported issues and faster resolution times.

Key job responsibilities

You will work with other Amazon leaders to share ideas and improve support across the company. You will demonstrate excellent judgment when making decisions. As a technical lead on your team and subject matter expert for one or more services, you will :

• Develop tools, applications, code improvements and scripts to resolve operational burden.
• Interface with product, operations and technical teams to understand customer-facing systems and determine best path to reduce customer pain points.
• Drive tools and configuration management for software product releases and successful deployments.
• Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines
• Troubleshoot issues related to the platform services, UI feature / functionality and content for various products
• Support software deployments in staging and production environments.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.