Talent acquisition manager

Key Responsibilities :

Develop and execute strategic hiring plans for BPO operations across multiple functions and levels

Lead a team of recruiters, providing guidance, training, and performance management

Collaborate with business leaders to understand workforce needs and role requirements

Drive sourcing efforts through job portals, social media, employee referrals, and campus hiring

Ensure a seamless candidate experience from screening to offer rollout and onboarding

Monitor recruitment metrics and provide regular reports to leadership

Maintain compliance with hiring policies, diversity goals, and labor regulations

Build employer branding initiatives to attract top talent in the BPO industry

Requirements :

Proven experience in BPO hiring, preferably in a high-volume recruitment environment

Strong understanding of voice, non-voice, and support role requirements

Excellent communication, stakeholder management, and leadership skills

Proficiency in ATS systems, sourcing tools, and recruitment analytics

Ability to work in a fast-paced, target-driven environment

Graduate / Postgraduate in HR or related field