Information Technology Manager

Roles and Responsibilities :

• Lead and mentor a team of IT professionals responsible for infrastructure management, including service delivery, Cisco network support, cloud infrastructure, and endpoint management.
• Design, implement, and optimize Cisco network environments (routers, switches, firewalls, and wireless technologies) to ensure reliability, performance, and scalability.
• Manage cloud infrastructure services, including AWS, and Azure Cloud, ensuring they align with business needs and are secure, cost-effective, and scalable.
• Ensure the performance, security, and availability of IT services such as email, file sharing, collaboration platforms, and other business-critical systems.
• Manage network security and implement policies for firewalls, VPNs, IDS / IPS, and other protective measures for both on-premises and cloud environments.
• Lead the design and implementation of disaster recovery plans, data backups, and business continuity strategies for all infrastructure components.
• Monitor, troubleshoot, and optimize network and cloud infrastructure performance to ensure high availability and minimal downtime.
• Collaborate with cross-functional teams and stakeholders to ensure infrastructure solutions meet the evolving needs of the business.
• Ensure compliance with IT security standards and best practices across all infrastructure areas.
• Provide incident management and resolution for infrastructure issues, leading root cause analysis and preventive measures.
• Stay up to date with industry trends, emerging technologies, and best practices to continuously improve IT infrastructure capabilities.
• Develop and enforce infrastructure standards, procedures, and policies, ensuring adherence to service level agreements (SLAs).
• Strong knowledge of Cisco networking technologies (routers, switches, firewalls, wireless) and network protocols (TCP / IP, DNS, DHCP, etc.).
• Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, etc.), including architecture, security, and service management.
• Experience with endpoint management tools (e.g., SCCM, Intune) and endpoint security practices.
• Proven experience in IT service management, including ITIL or other frameworks.
• Strong understanding of IT security concepts and technologies, including network security, data protection, and compliance.
• Expertise in network troubleshooting, performance optimization, and security policy enforcement.
• Experience with disaster recovery planning, backup systems, and high availability solutions.

Key Qualifications :