SAP Operations manager

Roles and Responsibilities :

Operational

• Leadership and Management :   Oversee a specialized delivery team that provides technology-specific services to a designated group of customers, ensuring alignment with overall service objectives and customer needs.
• Incident Management and IT Operations :   Take charge of ensuring seamless end-to-end incident management, effective change implementation, and the smooth operation of ongoing IT services
• Service Delivery Improvement :   Proactively identify, create, and implement initiatives aimed at enhancing service delivery, continuously seeking opportunities to improve processes and customer outcomes.
• Availability Assurance :   Ensure that the team actively drives stability plans and implements corrective actions to reduce outages and incidents, maintaining a high level of system reliability.
• Capacity and Performance Planning :   Oversee the development and implementation of capacity and performance plans to prevent potential impacts on customer infrastructure, ensuring scalability and efficiency.
• Cross-functional Collaboration :   Collaborate effectively across teams and support functions to ensure a cohesive approach to service delivery.
• Crisis and Escalation Management :   Be available for out-of-hours contact during Business Continuity Planning (BCP) situations or management escalations, ensuring rapid and effective resolution of critical issues.
• Customer Escalations :   Address and monitor customer escalations as appropriate, ensuring timely resolution and maintaining customer trust and satisfaction.

People

Strategic

Qualifications :

Skills Required

Operations Management, Financial Management, Budgeting, Cost Control, Organizational Skills, Communication Skills