Principal Systems Analyst, Salesforce

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities :  , , and .

Interested in joining us on our journey?

The main purpose of the CRM Team Lead plays a crucial role in driving efficiency, effectiveness, and user adoption of CRM systems (Salesforce) within Fisher & Paykel Appliances (FPA), ultimately contributing to enhanced customer relationships and business success.

Position

Principal Systems Analyst, Salesforce

Location

Hyderabad (SAL) ININD, Bangalore, KA

How You'll Create Possibilities

Scope of the role

Team Leadership : Provide leadership, guidance, and mentorship to a team of CRM administrators, fostering a collaborative and productive work environment members to foster a culture of continuous improvement and innovation.

System Administration : Maintenance of the CRM system to meet FPA’s needs and ensure seamless operation.

Workflow Management : Coordinate workflow assignments and priorities within the administrative team, ensuring tasks are completed on time and in alignment with business requirements.

User Support and Training : Direct the provision of user support, troubleshooting assistance, and training to CRM users across different departments and levels of the business.

Process Improvement : Identify opportunities for process optimisation and automation within CRM administration tasks, streamlining operations and enhancing efficiency in the CRM platform.

Data Management : Ensure data integrity, quality control, and compliance with data privacy regulations through effective data governance practices.

Reporting and Analytics : Oversee the development and maintenance of dashboards, reports, and analytics to monitor system performance, track key metrics, and provide actionable insights.

Continuous Improvement : Monitor CRM system performance and user feedback to identify opportunities for enhancement and optimisation. Drive continuous improvement initiatives to increase system efficiency and effectiveness.

Role Responsibilities

Team Leadership and Management :

• Lead, mentor, and coach a team of CRM administrators, developers, business analysts including other embers of the Delivery team fostering a culture of collaboration, continuous improvement, and high performance.
• Define roles, responsibilities, and goals for team members, ensuring alignment with the team and FPA’s business objectives.
• Conduct regular performance evaluations, provide constructive feedback, and support professional development opportunities for team members.

CRM System Administration :

User Support and Training :

Process Optimisation and Efficiency :

Data Management and Governance :

Reporting and Analytics :

Continuous Improvement :

Health & Safety :

It’s expected that some hours will be worked in excess of the normal working week. (No additional remuneration is payable for this)

Regular working hours are :

What You'll Bring to Our Team

Experience

Qualifications :

Bachelor’s degree in information technology, business administration, project management, or a related field.

Skills & Attributes

Technical Proficiency : Strong technical skills in CRM system administration, customisation, and integration. Proficiency in CRM platforms such as Salesforce, Microsoft Dynamics, or others.

Analytical Skills : Ability to analyse data, interpret trends, and derive actionable insights to drive strategic decision-making and operational improvements.

Project Management : Experience in managing CRM projects from initiation to completion. Ability to define project scope, manage timelines, allocate resources, and ensure project deliverables meet quality standards.

Communication Skills : Excellent verbal and written communication skills to effectively interact with stakeholders at all levels of the organization. Ability to convey complex technical information to non-technical audiences.

Problem-Solving Skills : Strong problem-solving abilities to troubleshoot technical issues, resolve user concerns, and implement solutions that enhance CRM functionality and usability.

Leadership and Team Management : Experience in leading and managing teams, fostering a collaborative work environment, and empowering team members to achieve CRM objectives.

Business Acumen : Understanding of business processes, customer journey mapping, and industry dynamics to align CRM initiatives with organizational goals and customer needs.

Adaptability and Learning Agility : Willingness to adapt to evolving technologies and industry trends. Commitment to continuous learning and professional development in CRM best practices and innovations.

Behavioural

Analytical Thinking : Ability to dissect complex problems, identify key insights, and formulate data-driven solutions.

Communication : Effective verbal and written communication to convey findings and recommendations to diverse audiences.

Teamwork : Collaboration and cooperation with cross-functional teams to achieve common goals.

Adaptability : Willingness to embrace new technologies and methodologies and adapt to changing data requirements.

Problem Solving :

A strong aptitude for creative problem-solving and a desire to continuously improve data analysis processes.

Attention to Detail :

A meticulous approach to data preparation and analysis to ensure accuracy and reliability.

Time Management :

Effective time and project management skills to meet deadlines and prioritise tasks.

Fisher & Paykel

GE Appliances

Haier

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that : Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S