Customer Service Manager (Aesthetics)

About Us

At Carisma Spa & Wellness, we are dedicated to providing exceptional aesthetic and wellness experiences to our clients. With a strong reputation in the industry, we blend luxury, innovation, and care to help clients feel and look their best.

We are currently seeking a professional, empathetic, and service-oriented Customer Service Representative to join our team remotely and serve as the first point of contact for our clients.

Job Overview

As a Customer Service Representative, you will be responsible for ensuring a seamless and professional client experience from inquiry through post-treatment care. This includes responding to client queries, managing appointments, and maintaining a high level of customer satisfaction.

A background in the aesthetics industry—particularly with Botox and dermal fillers—is preferred but not essential, as training will be provided.

Key Responsibilities

✅ Client Interaction :

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate and clear information regarding aesthetic treatments, especially Botox and fillers.
• Build and maintain strong relationships to encourage repeat visits and brand loyalty.

✅ Appointment Management :

✅ Problem Resolution :

✅ Administrative Support :

Qualifications and Skills