Customer Service Executive & Assistant Manager

ConfidentialMumbai, India

21 days ago

Job description

Bhairavi World , renowned for european chocolates and sophisticated gifting, is looking for one driven customer service executive and one assistant sales manager with a passion for luxury and retail experience for our new Flagship Store in Nariman Point.

Job Description :

Key responsibilities will include :

Driving Sales and Achieving Targets : Develop and implement effective sales strategies to maximize revenue, focusing on both individual sales and overall store performance.
Exceptional Customer Experience : Cultivate a client-centric environment where every customer receives personalized attention, expert guidance, and a memorable luxury shopping experience.
Store Operations and Visual Merchandising : Oversee daily store operations, ensuring impeccable presentation, adherence to brand guidelines, and effective inventory management.
Client Relationship Management : Build and nurture strong relationships with key clients, fostering loyalty and repeat business.
Market Awareness and Competitor Analysis : Stay informed about market trends, competitor activities, and customer preferences within the luxury retail sector in Mumbai.
Reporting and Analysis : Provide regular sales reports, analyze performance data, and identify opportunities for growth and improvement.

We are looking for an exceptional individual who embodies the essence of our brand – sophisticated, passionate, and driven. The ideal Customer Service & Sales executives will possess :

A Proven Track Record in retail management, preferably within the luxury sector, with a demonstrable history of exceeding sales targets.

Exceptional Leadership Skills : The ability to inspire, motivate, and develop a team to deliver outstanding results.

Impeccable Communication and Interpersonal Skills : Articulate, confident, and adept at building rapport with clients. Fluency in English is essential.

Strong Business Acumen : A strategic thinker with the ability to analyze sales data, identify opportunities, and implement effective solutions.

A Polished and Professional Demeanor : Representing our brand with grace, confidence, and attention to detail in all interactions.

High Energy and Initiative : A proactive and self-motivated individual with a strong work ethic and a desire to continuously improve and achieve ambitious goals.

Adaptability and Resilience : The ability to thrive in a fast-paced environment and navigate challenges with a positive and solution-oriented mindset.

Competitive salary and benefits package.

Remuneration as per interview performance and higher than market standards.

Commissions on achieving sales targets

Skills Required

Client Relationship Management, Visual Merchandising, Competitor Analysis, Store Operations, Customer Experience

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Customer Service Executive • Mumbai, India