Customer Retention Manager

Role Overview

We’re looking for a driven and entrepreneurial Account Manager to grow our presence in the US market—our largest and fastest-scaling region. This role is core to Drip’s revenue engine and focuses on growing our existing client base, driving new acquisitions, and building long-term client relationships with key SME stakeholders. You’ll thrive in a fast-paced, high-growth environment where your ability to engage multiple stakeholders, think strategically, and execute tactically will directly impact Drip’s bottom line.

What You’ll Be Doing

• Build and nurture relationships with CXO-level stakeholders (CEO / CFO) across SME clients.
• Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.
• Lead revenue origination efforts through both upsell opportunities and new client acquisition.
• Serve as the key point of contact for multiple client accounts across their lifecycle.
• Identify and implement innovative deal structures to stay ahead of the competition.
• Address complex customer queries related to Trade Finance and Drip’s product offerings.
• Achieve and exceed annual origination and revenue targets from assigned accounts.
• Work closely with internal stakeholders across sales, credit, operations, and product teams to drive seamless client experience.
• Maintain a zero-dropout approach by deeply understanding client needs and building trust-based relationships.