Guest Service Associate (Front Office) @ ibis Mumbai BKC

Job Description

• Responsible for set up of all operating equipment's and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Ensure to handle the luggage in a courteous and efficient manner.
• Control room inventory and assign room per guest needs.
• Ensure to be familiar with the property lay out, fire exits and elevator locations.
• Report any equipment malfunction, emergency situations or suspicious persons to the Director Guest Service.

Qualifications

BHM degree with 1 year experience as Front Office Associate or Fresher.