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Nomura - Associate - IWM BM Client Experience - Front Office

Nomura - Associate - IWM BM Client Experience - Front Office

NomuraMumbai, India
30+ days ago
Job description

Role & Responsibilities :

Role :

  • We are seeking an experienced and dynamic Business Analyst to join our Wealth Management Business Transformation team.
  • In this pivotal role, you will be at the forefront of driving change and innovation within our wealth management division, working on high-impact projects that shape the future of our business around client experience.
  • You will be required to assist in driving efficiency initiatives to improve client experience, reduce operational risk and reduce hours and Management
  • Drive and coordinate Client Experience Improvement Initiative
  • Lead digital platform for Soft Token Implementation & migration
  • Manage Front Office Efficiency Initiative
  • Oversee Fee Schedule Updates
  • Execute Client Experience Improvement Projects
  • Manage Complete BM Change Implementation

Business Analysis and Documentation :

  • Engage with stakeholders to gather, analyse, and document business requirements.
  • Translate requirements into functional specifications, user stories, and actionable solutions.
  • Perform data analysis, gap analysis, and impact assessments for process and system improvements.
  • Facilitate workshops / meetings to drive consensus and solution design.
  • Collaborate with developers to ensure business-IT alignment.
  • Support testing, validation, training, and issue resolution for new or enhanced systems.
  • Lead User Acceptance Testing for digital banking / CE-FO initiatives.
  • Define UAT scope, objectives, success criteria, and create test plans, cases, and scripts.
  • Coordinate testers and stakeholders, manage UAT execution, defect resolution, and reporting.
  • Facilitate kick-offs, status meetings, and post-mortems.
  • Track progress, escalate risks / issues, and provide UAT sign-off upon meeting quality standards.
  • Assist in project planning, scheduling, tracking, and reporting across CE-FO initiatives.
  • Maintain project documentation, including timelines, minutes, and dashboards.
  • Support resource allocation, budget tracking, and risk / issue management.
  • Coordinate stakeholder engagement and cross-team alignment.
  • Provide administrative and governance support to project / program managers.

    • Process Improvement :

  • Identify opportunities for automation
  • Reduce manual workload
  • Streamline client service processes
  • Enhance operational efficiency
  • Implement best practices

    • Risk Management :

  • Ensure regulatory compliance
  • Enhance data integrity
  • Address system exceptions
  • Improve control accuracy
  • Monitor and report on risk metrics

    • Skills required :

  • Strong understanding of client experience and front office operations in wealth management
  • Experience in business analysis and project management
  • Knowledge of client reporting systems and digital platforms
  • Strong stakeholder management and communication skills
  • Excellent analytical and problem-solving capabilities
  • Project coordination and execution skills
  • Proficiency in MS Office Suite (especially Excel and PowerPoint)
  • Experience with workflow management tools (e.g., JIRA)

    • (ref : iimjobs.com)

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    Associate Client Experience • Mumbai, India

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