Conduct NHT Training- Online & Offline modeEnsuring 100% through put of all NHT BatchesSchedule & Conducting Refreshers, Sharpeners for existing employeesOJT HandlingMaintaining & Managing Training dataMaintain class attendance & performance records of agents in trainingKey Skills :
- Good communication skills in both verbal & written
- Ability to understand new business process
- Presentable, possess good presentation skills and able to deliver any content with ease
- Coaching & feedback skills required
- Ability to motivate others to improve their skills
- Ability to multi-task as and when required
- Fair knowledge of content creation for product & process trainings
- Hands on with basic excel to compile training data
- Ability to work independently
Skills Required
Excel, Training, Feedback, Coaching, Communication