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Trainer

Trainer

ConfidentialMohali
4 days ago
Job description
  • Complete and pass Everise New Trainer Onboarding and Client Certification requirements.
  • Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
  • Deliver new hire or upskilling in virtual or brick and mortar facility
  • Maintain a throughput rate of 85% graduates per training class
  • Partner with Everise leadership in curriculum feedback and modification. Assist in developing associated supporting materials.
  • Ensure that all Champions are actively engaged in the training process through the planning and implementation of activities and use of camera.
  • Prepare lesson plans and course agenda for each training class, per client mandated training.
  • Conduct proficiency evaluations and certify Champions for the programs to which they are assigned.
  • In conjunction with Operations and Quality, work together in the continued development of Champions to reach optimal performance.
  • Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
  • Adherence and accountability of training standard operating procedures, processes and trainer scorecard.
  • While not actively training a class, the Trainer Level 1 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI target) to retain certification as a Trainer.
  • Qualifications :

    • A minimum of six months with Everise or a customer service or related industry.
    • High School diploma or equivalent.
    • Ability to build rapport in an online virtual environment
    • Excellent oral and written communication skills at all levels of the organization.
    • Demonstrated presentation and facilitation skills.
    • Proficiency in Microsoft Office applications including PowerPoint and Word.
    • Ability to work any shift x 7 days a week
    • Ability to understand Standard Operating Procedures and when to ask for guidance
    • Ability to adapt and implement changes on the fly
    • Outgoing personality
    • If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
    • Skills Required

      Curriculum Design, instructional technology, assessment strategies , Content Development, Presentation Skills

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    Trainer • Mohali

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