Student Success Lead

Job Purpose

Own the end-to-end academic side of course delivery : lead all faculty conversations, convert pedagogy into a robust course outline and course pack plan, steer schedule decisions and evaluation windows, and govern academic compliance (audit / credit, budget review, commercial coordination). The Sr. Associate / Associate partners with you to execute the operational backend.

Job Outline

Faculty engagement & course design

• Staffing check of faculty in Salesforce and confirmation with FAO.
• First outreach and all subsequent faculty communications (requirements, class plan, quizzes, simulations, software).
• Receive and reconfirm the Course Outline ;
• ensure completeness against CLTE template;

coordinate with IAA where required.

ensure licence needs for Faculty & AAs are captured (ops handled by Sr. Associate / Associate).

Scheduling & governance

conduct budget review (tracking handled by Sr. Associate / Associate).

Evaluation & feedback loop

request ASA feedback from Faculty.

Stakeholder alignment

Quality & systems

sign-off on Atrium / LMS accuracy and course readiness before go-live.

Job Specification -

Knowledge / Education

Bachelor’s / Master’s degree

Specific Skills

Strength in stakeholder management, academic policy, scheduling, and content curation (cases / sims / software).

strong written comms (faculty-facing).

Desirable Experience

5-6 years

Job Interface / Relationships :

Internal

External

Key Responsibilities

% Time Spent

Faculty engagement & course design (requirements, outline, cases / sims / software decisions) - 35%

Scheduling & academic governance (class plan, audit / credit, eval windows, commercial) - 20%

Faculty communications & evaluation loop (all emails, share results, ASA feedback) - 15%

Stakeholder alignment (AA allocation, pre-term with AAs, cross-function syncs) - 10%

Budget review & academic approvals - 8%

Quality / sign-offs & systems oversight (Atrium / LMS readiness, Zoho oversight) - 7%

Joint planning & final hand-off to AAs - 5%

Total - 100%

KPI - Course readiness on time

Measure - Course packs and LMS status signed off ≥ T-5 working days before course start

Target - 100% sign-off by T-5 (exceptions pre-approved)

LMS publish log

KPI - Design completeness

Measure - Critical gaps in outline / pack at sign-off

Target - 0 critical gaps

pack QC report

KPI - Faculty satisfaction (CSAT)

Measure - Post-course faculty survey on communication & preparedness

Target - ≥4.5 / 5

term summary

KPI - Evaluation planning compliance

Measure - Mid / End-term windows set & communicated as per plan

Target - 100% windows set & communicated

evaluation plan

KPI - Governance compliance

Measure - Audit / Credit & policy adherence

Target - 0 non-conformances

approvals

KPI - Budget review

variances documented with rationale

100% variances documented

review minutes

KPI - Stakeholder alignment

Pre-term with AAs conducted

meeting held

meeting minutes

KPI - Change management

Measure - Post-bidding updates implemented without impacting go-live

no go-live slippage

Zoho updates

Any Other Significant Input

Weekend and late evening work involved depending on the requirements of courses / Guest sessions / Academic area wise info sessions.