Technical Customer Success Lead
CanvendorChennai, Republic Of India, IN30+ days ago
Job descriptionSkilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements Detail-oriented with a commitment to accuracy, quality, and data security Comfortable working cross-functionally and across time zones, with partial overlap with US business hours Intermediate understanding of technical systems, APIs, and SQL Experience working with support ticketing systems such as Jira Service Desk; Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
Job Title : Technical Customer Support Lead
Years of Experience : 5+ Years
Location : Chennai
Work Mode : Hybrid working arrangement
Domain : Automotive, Mobility and Vehicle insights
Skills Required : Saas Based product based, Data Analysis, SQL , Advanced Excel, JQL, Invoicing, Internal and External documentation, Customer support management experience, SLA , Excellent communication.
Responsibilities :
- Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
- Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
- Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
- Strong analytical skills with intermediate to advanced proficiency in Excel;
experienced in working with large data sets to identify trends and resolve complex issues
reporting and project configuration experience is a plus
If interested kindly do share your updated CV with this mail ID ramas@canvendor.com
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Technical Lead • Chennai, Republic Of India, IN
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