work from home ( married telecaller)

Job Description

This is a remote position.

mail : - info@naukripay.com

telecaller job involves making and receiving phone calls to promote products, generate leads, and provide customer support. Key responsibilities include making outbound calls, handling inbound inquiries, explaining services, and updating customer records. Successful telecallers need strong communication and persuasion skills, the ability to handle rejection, and proficiency with CRM software.

Key Responsibilities

Outbound Calls :

Contact potential customers to generate leads, explain products or services, and schedule appointments.

Inbound Calls :

Handle incoming calls from customers to address inquiries, resolve issues, and provide information.

Lead Management :

Follow up on leads, maintain accurate call logs, and update customer records in the CRM database.

Sales & Engagement :

Meet or exceed sales targets, promote new products or services, and achieve other engagement goals.

Customer Service :

Provide support, resolve customer complaints, and ensure customer satisfaction.

Reporting :

Prepare reports on sales performance, activities, and client interactions for management.

Essential Skills & Qualifications

Communication :

Excellent verbal communication, active listening, and persuasive speaking skills are crucial.

Persuasion & Negotiation :

The ability to influence customer decisions and handle objections confidently is necessary.

Technical Proficiency :

Basic computer skills and familiarity with Customer Relationship Management (CRM) software are essential for data entry and management.

Problem-Solving :

The capacity to address customer concerns and find appropriate solutions to their problems.

Patience & Resilience :

The ability to handle rejections, challenging situations, and repetitive tasks with a positive attitude.

Education :

A high school diploma or equivalent is often required, with a bachelor's degree being advantageous.

Industry Knowledge :

Understanding the products or services being offered is vital for effective communication.

Requirements

HR