Branch Manager

Key Responsibilities :

• Branch Operations Management :
• Oversee the daily operations of the branch, ensuring all activities are carried out effectively and efficiently.
• Manage branch staff and ensure they follow operational procedures and deliver high-quality customer service.
• Ensure the branch complies with all company policies, regulatory guidelines, and health & safety standards.

Sales & Business Development :

• Develop and execute strategies to achieve branch sales targets, focusing on customer acquisition, retention, and cross-selling opportunities.
• Monitor market trends and competitor activity to identify growth opportunities.
• Lead the branch team in meeting sales goals, implementing promotional campaigns, and organizing events to increase visibility.
• Customer Relationship Management :
• Foster a customer-centric culture within the branch by ensuring high-quality service, prompt resolution of complaints, and proactive customer engagement.
• Build and maintain relationships with key clients, stakeholders, and potential business partners.
• Address customer issues, escalations, and queries, ensuring a satisfactory resolution.
• Staff Management & Development :
• Manage the recruitment, training, and performance evaluation of branch staff.
• Ensure continuous development of the team through training, mentoring, and performance feedback.
• Motivate staff to meet performance targets, enhance their skill set, and ensure a positive work environment.

Financial Management :

• Monitor branch budget, expenses, and financial performance to ensure cost-effective operations and profitability.
• Prepare financial reports, track KPIs, and provide analysis to senior management regarding branch performance.
• Oversee cash management and ensure proper handling of funds and transactions.

Compliance & Risk Management :

• Ensure the branch operates within the scope of all legal, regulatory, and company requirements.
• Conduct regular audits to ensure operational efficiency, compliance, and financial accuracy.
• Identify potential risks (operational, financial, or reputational) and take corrective actions as needed.

Marketing & Brand Promotion :

• Coordinate local marketing initiatives, campaigns, and events to promote the company's services / products.
• Represent the company in local community events and networking opportunities to enhance brand visibility.
• Monitor customer feedback and market trends to fine-tune marketing strategies for branch growth.
• Reporting & Communication :
• Prepare and present regular reports on branch performance to senior management.
• Communicate branch goals, updates, and expectations to staff to align team efforts with company objectives.
• Ensure smooth communication with other departments (e.g., HR, Finance, Marketing) for branch-related needs.

Skills & Qualifications :

Education :

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• A Master's degree or relevant certifications is a plus.
• Experience :
• Minimum of 5-7 years of experience in branch operations, management, or a similar role.
• Proven experience in managing teams, achieving sales targets, and enhancing customer service.
• Familiarity with industry regulations and best practices in branch operations.

Technical Skills :

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and branch management software.
• Strong financial acumen and ability to analyze data and trends.
• Excellent customer service and relationship-building skills.

Personal Skills :

• Strong leadership and decision-making abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Highly organized with an ability to multitask and prioritize effectively.
• Problem-solving mindset and the ability to handle high-pressure situations.

Skills Required

Hr, Finance, Marketing, Excel, Word, Powerpoint