Process Trainer

Job Description :

Roles and responsibilities include :

• Develop a schedule to assess training needs
• Conduct training through new materials
• Consult with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials, Test and review created materials
• Maintain a database of all training materials
• Review employee performance and learning
• Candidates with prior Training Experience in chat handling process would be preferred

Key Deliverables (KRA / Measure) :

Work Experience

Minimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related position

Language & Communication