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Regional Business Leader

Regional Business Leader

Lenskart.comPune, Republic Of India, IN
21 hours ago
Job description

About the Role :

Circle Lead – Rest of Maharashtra & Goa As Circle Lead, you will drive the performance and expansion of Lenskart’s retail business across Maharashtra (excluding Mumbai) and Goa. You will be responsible for leading a team of Area Managers, ensuring excellence in execution, driving profitable growth, and delivering the best-in-class customer experience across stores in your circle. This is a regional leadership role with P&L accountability and direct influence on customer satisfaction, team development, and retail excellence.

Key Responsibilities

1. Business Performance & P&L Ownership

  • Drive topline and bottom-line growth for your circle while managing overall profitability.
  • Take ownership of Circle-level P&L;

track and manage key financial and operational metrics.

  • Create and execute business plans aligned with regional goals, including new store ramp-up and market share growth.
  • 2. Retail Expansion & Operational Excellence

  • Lead and oversee new store openings, relocations, and renovations across the region.
  • Achieve 50%+ YoY growth through market intelligence, micro-market planning, and execution.
  • Implement and uphold SOPs around store operations, audits, and customer journey.
  • 3. Customer Experience & NPS Leadership

  • Drive Lenskart’s customer obsession by maintaining industry-best Net Promoter Scores.
  • Identify areas for improvement via store visits, customer feedback, and audits.
  • Ensure compliance with hygiene, grooming, and service standards across all stores.
  • 4. Inventory & Cost Management

  • Optimize staffing, store-level costs, and operational expenses within budgeted thresholds.
  • Implement stringent stock management practices to reduce pilferage and returns.
  • Maximize store productivity through efficient scheduling and resource allocation.
  • 5. Team Leadership & Development

  • Manage and mentor Area Managers, Store Managers, and in-store teams across the circle.
  • Build a high-performance, high-ownership culture that promotes leadership from within.
  • Conduct regular team reviews, training, and capability-building programs.
  • 6. Lenskart Culture & Brand Standards

  • Be a culture ambassador of the Lenskart Way — agility, innovation, and relentless customer focus.
  • Align store experience and communication with brand guidelines and premium positioning.
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    Regional Leader • Pune, Republic Of India, IN

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