Cluster Manager Debt Management Services Mortgages

Job Purpose

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms

Duties and Responsibilities

Planning : Planning allocation of portfolios to ROs and Agencies Based on :

Performance : Previous months track record

Data Analysis and Insights

Geographical dimensions

Capacity

Location

Management : Activities including researching and sourcing vendors obtaining quotes analyzing capabilities turnaround times negotiating contracts and managing relationships. Role would include :

Capacity Check based on portfolio trends

Availability checks : Checking if the agencies cater to the particular location

Performance checks : based on data collected on agencies past performance and their record history

Checks on Off Role

Vendor Bill tracking and confirmation

Performing adequate compliance checks based on company policies and legal requirements

System allocation and admin services facilitation by connecting with the requisite teams

/ Team Management

i)New Joinee Inductions

Penapp Code generations

Products information to be shared

Vendor introductions to be made

Information on Performance pay metrices and the policies regarding the same

Teams past performance information to be shared to set a base

ii)Performance Management : Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance

DRR of Area / Location

Track vendor wise performance and provide due support

Visit critical cases on field

Key Decisions / Dimensions

Management of high value cases

Agency assessment and influencing for support in achieving targets

Major Challenges

Portfolio Management closing cases at Bucket X

Managing difficult locations with scarcity of relevant talent

Need to involve dealers to achieve collection target achievement

Required Qualifications and Experience

a)Qualifications

Graduate in any discipline

b)Work Experience

Post qualification 3 to 5 years

Vendor management complete cycle

Team management

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1