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Training And Communications Manager
ConfidentialNoida, India9 days ago
Job descriptionDesigns training & test modules based on communication training programs. Conduct new hire communication training and assessments. Coach and mentor agents to improve spoken English, grammar, pronunciation, fluency and soft skills. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100percent adherence on client driven SOP & BEST T&D compliance Manage a team of trainers and prepare them through TTT / Platform skills certification Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews& work on the action plans to improve business performance Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members Process Excellence and Process Improvement Initiatives Engaging Communication Coaches & Develops Others Support and monitor new trainees during the OJT (On the Job Training) period Create new product specific sales training curriculum Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)
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Skills Required
Process Excellence, Process Improvement, Communication Training
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Training Manager • Noida, India