Engineer - Field Service

We are seeking a proactive Engineer - Field Service to be based in Perundurai as part of the Chennai service team. The ideal candidate will be responsible for providing comprehensive, end-to-end support to customers, including machine installation, troubleshooting, training, and spare parts management.

Roles and Responsibilities

• Customer Support : Provide end-to-end support, from initial machine installation to handling breakdown calls, machine problems, spare part support, and training customers on machine operation.
• Installation & Servicing : Coordinate pre-installation requirements with customers and be responsible for the installation and servicing of all machines in the assigned region. This includes assisting with in-house and on-site mould trials and overseeing machine assembly and operation at customer sites.
• Troubleshooting & Problem-Solving : Develop and implement corrective and preventive actions for machine issues. You'll be responsible for troubleshooting and providing effective solutions to overcome problems.
• Training & Reporting : Provide training to customers on machine operation and troubleshooting. You'll also prepare and submit a detailed service report for each machine visit.
• Parts & Data Management : Submit field-returned parts to the factory for analysis and warranty cost recovery. Additionally, you'll maintain software backups, hydraulic circuits, and Bills of Material on the service portal.
• Business Development : Generate business through spare parts sales and develop spare parts recommendations for customers.

Skills Required

Customer Support, Data Management, Business Development, Troubleshooting, Problem-solving, Training