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▷ [15h Left] Customer Success Manager

▷ [15h Left] Customer Success Manager

AIMIndia
9 hours ago
Job description

Overview :

The Customer Success Manager is responsible for driving revenue growth by identifying new business opportunities, building and nurturing strong client relationships, and expanding the company's market presence. This role requires a strategic thinker with exceptional communication, negotiation, and interpersonal skills, capable of understanding client needs and aligning them with the company's offerings.

Key Responsibilities :

New Business Development :

  • Identify, qualify, and pursue new business opportunities through various channels (e.g., market research, networking, cold outreach, industry events).
  • Develop and execute comprehensive sales strategies to achieve revenue targets and expand the client base.
  • Lead the entire sales cycle from initial contact to contract negotiation and closing deals.
  • Prepare and deliver compelling presentations, proposals, and pitches to prospective clients.

Client Engagement & Relationship Management :

  • Build and maintain strong, long-lasting relationships with existing clients, serving as a trusted advisor.
  • Understand client needs, challenges, and goals to identify opportunities for additional services or solutions.
  • Ensure high levels of client satisfaction and retention through proactive communication and issue resolution.
  • Collaborate with internal teams to ensure successful service delivery and client outcomes.
  • Identify opportunities to upsell and cross-sell additional products or services to existing clients.
  • Market Research & Strategy :

  • Conduct market research to identify industry trends, competitive landscapes, and potential new markets.
  • Contribute to the development of business development strategies, go-to-market plans, and sales forecasts.
  • Provide market feedback to product development and marketing teams to inform future offerings.
  • Reporting & Analysis :

  • Track and report on sales performance metrics, pipeline status, and client engagement activities.
  • Analyze sales data to identify areas for improvement and optimize business development efforts.
  • Maintain accurate and up-to-date client records in CRM systems.
  • Qualifications :

  • Education : Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
  • Experience : Proven track record of success in business development, sales, or client management roles, typically 8+ years, preferably within a relevant industry (e.g., market
  • research, Sponsorships, Job boards, research consulting, HR Benefit solutions ex; Talent acquisition, HRMS, reward and recognition products etc.

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