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Customer Success Manager

Customer Success Manager

ConfidentialIndia
17 days ago
Job description

About the Role :

As a Customer Success Manager at Classcard , you'll play a pivotal role in ensuring our customers thrive using the platform. You'll be their guide, advocate, and trusted partner—focused on driving satisfaction, retention, and growth.

We're looking to hire a rockstar Customer Success Manager in our team to enable customer success, maintain lasting relationships, and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer-facing role and apart from a fixed pay, it also pays out attractive performance-based incentives.

Job description

We're looking to hire a rockstar Customer Success Manager in our team to enable customer success, maintain lasting relationships, and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer-facing role and apart from a fixed pay, it also pays out attractive performance-based incentives.

Responsibilities :

  • Onboarding new customers and helping them set up their Classcard account
  • Regularly checking in and engaging with customers to gather feedback and improve software usability
  • Encouraging the use of advanced features, cross-selling, and upselling features
  • Empathise with customers' needs and offer solutions to fulfil their needs
  • Find innovative ways to engage customers for relationship building and reduce churn
  • Customer interactions are a part of your everyday life - You know how to identify the customers who need the most attention, and you build solid relationships with them
  • Handle escalations and resolve client issues, ensuring quick and effective solutions.
  • Maintain accurate records of client interactions, feedback, and account changes using CRM tools.

Qualifications :

  • You have 1-2 years of experience in account management, preferably in SaaS or a technology company
  • You understand technology systems and know how to navigate through them while also coaching and training your clients on them
  • You enjoy interacting with people and are always up for new challenges
  • You have excellent verbal and written communication skills
  • You have worked with Excel and Google Sheets and understand the basics
  • Detail-oriented and analytical
  • Demonstrated ability to increase customer satisfaction

    • About Classcard :

    Classcard is a robust student and class management platform trusted by over 3,250 class providers globally. It consolidates all the essential tools needed to start, run, and grow educational businesses—whether you're operating a sports academy, language school, yoga studio, or tutoring service.

    Skills Required

    CRM Tools, Saas, google sheets , Excel

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