Customer Success Manager

Location : Remote

Working Hours : 6 : 30 PM – 3 : 30 AM IST (flexible to cover CST & EST time zones)

About the Role :

We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with GoHighLevel (GHL) in either Customer Support or Customer Success roles.

Key Responsibilities :

• Onboard new clients and drive product adoption across the platform.
• Proactively engage with customers throughout their lifecycle to ensure seamless product experiences.
• Manage the top 100 customers, providing VIP support and focusing on churn prevention.
• Lead knowledge management initiatives to enhance internal and customer-facing resources.
• Identify at-risk customers, analyze challenges, and implement strategies to improve retention.
• Conduct targeted training sessions and webinars to bridge product knowledge gaps.
• Keep customers informed about new product releases and ensure effective adoption.
• Gather customer feedback to enhance the platform and collaborate with development teams.
• Develop an account expansion pipeline to maximize customer lifetime value.
• Drive customer marketing initiatives to strengthen engagement and advocacy.

Qualifications & Skills :

Important : Apply only if you have prior experience supporting GoHighLevel product and features.

Skills Required

technical proficiency , Relationship Management