VP, Services

Job Description

Role Overview :

The VP, Services is a strategic executive leader responsible for driving business growth, operational excellence, and financial performance for the assigned Business Unit. This role requires a visionary with deep technical expertise, commercial acumen, and a proven ability to scale delivery operations while enhancing margins, customer value, and organizational consistency.

Key Responsibilities : 1. Strategic Leadership & Business Growth

• Develop and execute operational strategies aligned with company objectives for growth, profitability, and customer success.
• Lead end-to-end service operations, including delivery, implementation, client success, compliance, and service management.
• Strengthen service differentiation and position the organization as a trusted strategic partner.
• Drive margin improvement through optimized delivery models and resource utilization.
• Collaborate with executive leadership and sales to improve win ratios and build capability-driven proposals.
• Foster cross-functional transparency and operational excellence.
• Delivery & Operational Excellence
• Oversee global delivery across Testing, Quality Engineering, Data Engineering, Integration, and Application Modernization.
• Establish robust governance for predictable, scalable, and high-quality service outcomes.
• Standardize delivery practices to drive efficiency and scalability.
• Champion automation, innovation, and process maturity for improved turnaround and cost-effectiveness.
• Leverage data analytics and technology for continuous improvement.
• Financial & Margin Accountability
• Identify and implement margin optimization opportunities through transformation and automation.
• Ensure consistent achievement of financial targets : revenue growth, margin improvement, and cost efficiency.
• Partner with Finance and Operations to monitor budgets, forecasts, and P&L performance.
• Customer Engagement & Value Creation
• Build long-term strategic customer relationships through solution co-creation and value-based delivery.
• Align delivery execution with customer success goals.
• Drive customer satisfaction and retention through proactive service management.
• Capability Development & Talent Strategy
• Build a high-performing leadership team for operational depth and scalability.
• Develop internal capability frameworks, promoting continuous learning in cloud, AI, and data technologies.
• Foster a culture of collaboration, accountability, innovation, and customer focus.
• Enterprise Consistency & Governance
• Align service lines with enterprise-wide delivery frameworks and performance metrics.
• Reinforce partnerships that enhance brand equity and drive sustainable growth.
• Contribute to digital transformation and data-driven decision-making initiatives.

Ideal Candidate Profile :

Key Performance Indicators (KPIs) :

Why Join Us :

Shape the future of a dynamic Business Unit, driving strategic transformation and operational excellence. Be a catalyst for a capability-driven, customer-focused, and margin-efficient delivery ecosystem that defines the next era of growth.

Skills Required

Service Operations, process maturity , Service Management, Compliance, Data Analytics, Automation, operational strategies