Lead Application Engineer

Application Engineer Team Lead

Location : Pune, India

Experience : 8 – 12 years

Domain : Cards & Payments domain is Mandatory

Work Model : 5 days WFO

Key Skills : Java, Spring boot, Microservices, Application Support, Unix / Linux & Team Leading.

Job Role : Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported

The role expects candidates to

Review and improve the application availability to customers and reduce downtime.

Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients

Work on change requests / small enhancement, testing, support SIT, UAT phase.

Ensure release implementation and postproduction support

In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket / permanent enhancement

Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework.

Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.

Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance.

Create documentation of processes and change / create SOP.

Roles and responsibilities details

Participate in the handling of incidents with the aim of their resolution

Participate in supporting the RUN L2 / L3 team and resolving production-related incidents / problems.

Debug and troubleshoot Java based applications and resolve technical issues.

Analyze and resolve complex production issues, identifying root causes with implementation support.

Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented based on the reported incident

Participate in implementing the necessary developments to resolve the incident

Assist in developing small enhancements and features for existing applications.

Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Production

Participate in respecting commitments / SLA's

Participate in meeting commitments in terms of deadlines and quality of work provided

Analyze user-reported issues and identify the root cause effectively.

Provide advanced technical support for production systems and ensure minimal downtime.

Participate in compliance with standards specific to your activity

Participate in improving your team's indicators to improve the quality and image of the company

Participate in compliance with the development standards chosen as part of its activity

Participate in defining areas of development for procedures specific to maintenance

Participate in RUN team support

Participate in assisting RUN teams in deploying into production

Participate in the validation of deliverables / RUN / PROJECT team procedures during the Rollout.

Participate in assisting the RUN team with requests for information / technical business consultation.

Participate in training and support RUN teams

Validate network enhancements and ensure non-regression tests

Maintain technical documentation and provide guidance to users.

Ensure the supervision of consultants on site with the aim of satisfying the Client

Participate in ensuring task assignment

Participate in ensuring the assignment and monitoring of the management of customer environments

Participate in ensuring the developments carried out in order to resolve the anomaly

Participate in providing first level support training and develop KPI's

Participate in carrying out on-site support missions

Participate in ensuring the development of junior support engineers

Participate in establishing the on-call schedule

Participate in the on-call program according to schedule

Ensure intervention in the event of an incident occurring outside working hours