Application Support Engineer - Salesforce Platform

About the Role :

We are seeking a skilled and proactive Application Support Tier 2 Specialist to provide advanced technical customer support for our Cloud-based applications, with a strong focus on Salesforce troubleshooting at the platform level. This role requires deep analytical thinking, exceptional problem-solving skills, and the ability to manage complex technical issues while delivering outstanding customer experiences.

Key Responsibilities :

1. Tier 2 Technical Support & Troubleshooting :

• Provide second-level technical support for Cloud applications and web Salesforce platform-level issues, including but not limited to :
• Configuration issues : Incorrect field mappings, broken validation rules, workflow automation errors.
• Permission / access problems : Role hierarchy conflicts, profile or permission set misconfigurations.
• Integration failures : API errors, data sync issues with third-party applications.
• Performance issues : Slow page loads, query timeouts, resource bottlenecks.
• Customization bugs : Apex code exceptions, Lightning component failures, Flow Builder automation errors.
• Utilize Salesforce tools such as Setup Menu, Developer Console, Debug Logs, Object Manager, and Flow Builder for root cause analysis and resolution.

2. Incident Management & Root Cause Analysis :

3. Customer Communication & Relationship Management :

4. Cross-Functional Collaboration :

5. Documentation & Knowledge Sharing :

Education : BA / BS degree preferred, with emphasis on technical or analytical disciplines such as Engineering, Computer Science, or :

Skills & Attributes :

Tools & Technologies

Shift time : 4 : 00 pm to 1 : 00 AM IST

(ref : hirist.tech)