Observe.AI - Salesforce Engineer - Service Cloud

About Us :

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24 / 7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customersdriving better experiences and lasting relationships at every Youll Be Doing :

• Work directly with customers and internal stakeholders to understand business problems, gather requirements, and distill them into clear technical solutions.
• Design and develop custom applications within Salesforce Service Cloud to optimize service processes and agent productivity.
• Integrate Salesforce Messaging APIs using Converse, including setup for AI / chatbot integration and conversational flows.
• Embed external or custom-built apps into Salesforce where needed to streamline workflows.
• Support product teams in shaping feature requirements, prioritizing use cases, and contributing to the product roadmap.
• Build and maintain scalable and maintainable code using Apex, LWC, and standard Salesforce tools.
• Handle data integration tasks, including pulling / pushing data via APIs and standard connectors.
• Conduct demos, provide solution documentation, and support deployment and testing You Bring To The Role :
• 3+ years of Salesforce development experience with hands-on Service Cloud implementation.
• Strong communication skills with the ability to interface directly with customers, ask the right questions, and extract real needs.
• Proven ability to translate business problems into technical solutions and communicate trade-offs and benefits.
• Experience with Salesforce Messaging APIs and Converse setup for bot integration or conversational use cases.
• Proficiency in Apex, Lightning Web Components (LWC), Flows, and Salesforce platform tools.
• Familiarity with API-based integrations, web services (REST / SOAP), and handling data exchange.
• Experience working in an agile or product-driven environment with a focus on iterative delivery.
• Salesforce certifications such as Service Cloud Consultant or Platform Developer I / II are a plus.
• Build and maintain Salesforce Canvas Apps Connected Apps to embed external applications via iframes.
• Enable Auto-login and SSO-like experience using Salesforce SDK or Connected App OAuth flow.
• Hands-on experience with creating and maintaining managed packages, AppExchange security review process, and deployment strategies for external-facing Salesforce apps.
• Familiarity with API-based integrations, web services (REST / SOAP), WebSocket-based communication, and handling real-time or event-driven data Commitment to Inclusion and Belonging :

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people.

We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals.

We seek to hire, develop, and retain talented people from all backgrounds.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups, are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.

For more information, visit www.observe.ai.

(ref : hirist.tech)