Server & Infrastructure Monitoring Support Engineer - IT Operations

Position Overview :

We are seeking a proactive and detail-oriented Server & Infrastructure Monitoring Support Engineer to join our IT Operations team. This is a Level 1 monitoring profile with exposure to initial troubleshooting tasks across server and infrastructure environments. This is not a full engineering role, but it provides a solid foundation for individuals looking to grow within server administration and infrastructure support functions.

Key Responsibilities :

• Perform Level 1 monitoring and initial troubleshooting for server and infrastructure components.
• Monitor system health using tools such as Nagios, identifying and escalating issues as needed.
• Respond to alerts, raise tickets, and track incidents using ticketing tools (e.g., ServiceNow, BMC Remedy, Jira).
• Document incidents, routine checks, and responses accurately and thoroughly.
• Perform basic troubleshooting of Windows Server environments and Microsoft applications.
• Collaborate with senior engineers and infrastructure teams to ensure timely resolution of issues.
• Maintain a strong understanding of server performance metrics, logs, and monitoring best practices.
• Support operations in a 24 / 5 rotational shift environment.

Required Qualifications & Experience :

OR

Advanced knowledge of :

Working knowledge of :

Additional Skills & Attributes :

Preferred Qualities :

(ref : hirist.tech)