Network Monitoring Support Engineer - Routing & Switching

Position Overview :

We are looking for a detail-oriented and proactive Network Monitoring Support Engineer to join our IT Operations team. This is a Level 1 monitoring and support role with exposure to foundational troubleshooting tasks across a broad network infrastructure environment. While not a full engineering position, it offers the opportunity to work closely with core technologies and grow into deeper technical roles over time.

Key Responsibilities :

• Provide Level 1 monitoring and basic troubleshooting support for network infrastructure.
• Monitor and respond to alerts generated by SolarWinds and other monitoring tools.
• Log, track, and update issues using ticketing tools (e.g., ServiceNow, Remedy, etc.).
• Perform initial diagnosis and escalate issues to Level 2 / 3 teams as required.
• Maintain documentation related to incidents, system alerts, and routine maintenance tasks.
• Collaborate with network and server teams to ensure quick resolution of incidents.
• Work in a 24 / 5 rotational shift environment for proactive network support.
• Assist in maintaining network uptime, performance, and issue resolution Qualifications & Experience :
• Minimum 4 years of experience in a network support or infrastructure monitoring environment

OR

Preferred Attributes :

(ref : hirist.tech)