IT service owner

To be successful in this role, you should meet the following requirements :

• Experience of delivering solutions for complex on-premises IT systems
• Experience of leading a virtual / offline team made up of stakeholders and IT colleagues from multiple disciplines, geographies and time zones
• Working technical knowledge of common infrastructure patterns and products, including :
• RedHat LINUX operating systems
• IBM Websphere & MQ messaging middleware
• Oracle, Mongo databases
• z / OS Mainframe operating system
• OpenAM, Transmit authentication
• Good to have Agile / Scrum certification
• Sound in IT Risk Management Skill, Proven track record in application management and governance.
• Exposure to software lifecycle (build, testing, transition, maintenance).
• Infrastructure maintenance and management exposure. Proven track record in IT as well business stakeholder management.
• Experience on Incident Management, Problem Management, Event Management and Change Management and Capacity Management, Exposure to service transition to move newly build services to live smoothly.
• Exposure Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.
• Lead the production issues to identify RCA and get it fixed by applications team to avoid recurrence.
• Proven exposure to smoothly running DR / Roleswap activities for owned services.
• Exposure to Agile methodology, DevOps.
• Exposure to HSBC Service Management and Governance processes and tools i.e EIM, PLADA, UCMDB, SCOTT, ODS, HELIOS, ICE, SNOW , BRETT ETC.

Skills Required

Snow, Agile Methodology, Eim, ice, Devops, Ucmdb, Ods