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Sr. Service Delivery Manager - R&D Systems and Apps

Sr. Service Delivery Manager - R&D Systems and Apps

ConfidentialPune, India
4 days ago
Job description

Role : Sr. Service Delivery Manager - R&D Systems and Apps

Location : Kharadi Pune

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The IT Service Delivery Manager is responsible to deliver solutions and services that measurably improve IT and the business R&D KPIs - while efficiently / effectively leveraging internal and external IT capability.

What will you be doing

Service Management :

  • Responsible for delivering IT services to R&D and integrated systems throughout the service lifecycle within the agreed service levels. Identify service vendors, establish services and manage vendor performance.
  • Manage and provide visibility on the maintenance of R&D including CAD applications availability, reliability, maintainability, outage serviceability & continuity requirements against the cost justified service and operating / service level agreements for the service
  • Plan, direct and coordinate the efforts of suppliers' operations teams to manage and maintain BAU service, the provision of the R&D systems
  • Oversee the general health of the live service required to meet business requirements.
  • Oversee implementation of, and adherence to, security standards (security strategy set by Security Architecture).
  • Ensure ongoing architectural integrity of the service throughout its lifecycle.
  • Ensure that all IT Service Management processes, Service Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.

Delivery Management :

  • Plan, Lead and deliver project and enhancement delivery in agile manner.
  • Lead the delivery execution of the R&D projects to achieve scope, schedule, financial, & quality commitments through operating a metrics-based management system, ensuring adherence to principles and standards in the solution lifecycle management process.
  • Collaborate and leverage IT competency centres and shared services
  • Ensure the project success metrics are met.

    • What will you need to be successful

  • Education : Requires bachelor's degree in computer science / information technology or equivalent experience
  • Licenses / Certifications : Training / certification in ITIL, Agile, Project Management preferred. TOGAF Certified or Any of the ITSM Frameworks or COBIT Foundation.
  • Experience : Typically has 15 years of IT work experience, with at least 10+ years of service and delivery management experience in global and complex environments. Has worked in a regulated business.

    • Required Competences :

  • Experience in IT delivery and Service management in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Proven record of supporting complex R&D systems such as Cognition Cockpit, Siemens NX, SolidWorks, JIRA, Gitlab and Health Cloud. In addition, simulation software and design transfer software. All preferably in the Medical Device sector.
  • Strong knowledge of ITIL disciplines
  • Experience of managing 3rd parties and 3rd party delivered services
  • Experience in managing IT for multiple sites, in multiple geographic
  • Effective negotiation skills
  • Proficient in building collaborative teams, maintain calm and focus under pressure and instil that ability in others, and be effective communicators.
  • Communicates and negotiates effectively in English, both formally and informally.
  • Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization
  • Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Analyses need and advise on scope and options for continuous operational improvement.
  • Demonstrates creativity, innovation and ethical thinking in applying solutions for the benefit of the customer / stakeholder.
  • Maintains an awareness of developments in the industry. Takes initiative to keep skills up to date.

    • You Unlimited.

    We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

    Inclusion + Belonging : Committed to Welcoming, Celebrating and Thriving. Learn more about Employee Inclusion Groups on our website (https : / / www.smith-nephew.com / ).

    Other reasons why you will love it here!

  • Your Future : Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Privilege Leave, Floater Leave.
  • Your Wellbeing : Parents / Parents-in-Law's Insurance (Employer Contribution of 8,000 / - annually), Employee Assistance Program, Parental Leave.
  • Flexibility : Hybrid Work Model (For most professional roles)
  • Training : Hands-On, Team-Customized, Mentorship
  • Extra Perks : Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.

    • Stay connected by joining our Talent Community.

    We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

    Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.

    Explore our website and learn more about our mission, our team, and the opportunities we offer.

    Skills Required

    Agile Project Management, Solidworks, Siemens Nx, Togaf, Cobit, Gitlab, Jira, Itil

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