Guest Relations Executive

Job Role : Front Office Executive (Five Star Hotel Background Preferred)

Location : Mumbai

Organization : For a Large Corporate Organization

CTC : Rs. 4.0 - Rs. 4.5 lacs per annum

Benefits : No Late or Night Shifts + Good Holiday and Leave Structure

Good Career Prospects

Responsibilities :

Undertake all Front Office, Reception and Administration duties at the desk of lobbies and be the “face” of the company for all visitors and will be responsible for the first impression we make.

Role :

• Answering phone calls and transferring to the concerned departments
• Greeting visitors and guiding them for their meetings
• Keeping records of the documents and maintaining the data
• Maintain discipline in all guest areas and demonstrate ethical behavior
• Maintain complete knowledge about company procedures, policies, Rules & Regulations
• Demonstrates urgency in response and handling of customer problems and complaints

Skills & competencies :

Ability to multi-task and perform well under pressure.

strive to be punctual, courteous, helpful and a team-player

Experience : 2 - 4 years of experience with Five Star Hotels / Hospitality Industry

Educational Qualification : Hotel Management / Graduate