Guest Relations Executive

Job Title : Customer Relationship Executive

Location : Andheri, Mumbai

Industry : Luxury Real Estate

Experience : 1+ years

Role Overview :

We are seeking a polished, customer-oriented Customer Relationship Executive to be the face of our luxury real estate development. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects the brand’s values.

Key Responsibilities :

• Warmly greet and receive prospective clients, making them feel valued and comfortable.
• Host clients during site / property visits, ensuring the experience reflects a luxury standard of service.
• Provide clients with basic project information and direct their queries to the appropriate sales team.
• Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
• Maintain an elegant reception / hosting area, and ensure all customer-facing spaces meet luxury standards.
• Ensure accurate client records are maintained and appointments are well managed.
• Handle client requests with professionalism, discretion, and a service-first mindset.
• Assist in organising and supporting customer engagement events, property showcases, and high-profile client visits.
• Collect initial feedback from clients and share insights with relevant teams.

Key Requirements :