Back Office Executive

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Job Description : Associate – Back Office Transaction Processing (Utilities)

Position Title

Associate – Back Office Transaction Processing (Utilities)

About the Role

Join the Utilities Back Office Operations team and support critical customer lifecycle processes including billing, payments, meter data validation, and service order management. This entry-level position is ideal for graduates looking to build a strong foundation in utilities operations within a Business Process Services (BPS) environment.

Key Responsibilities

• Process customer account transactions : billing adjustments, payment posting, account updates.
• Validate and resolve meter reading exceptions (high / low consumption, missing or estimated reads).
• Review customer documents and requests for accuracy and compliance.
• Support service order completion : move-ins, move-outs, reconnections, disconnections.
• Update systems and workflow tools with accurate data.
• Meet productivity, quality, and SLA targets.
• Adhere to regulatory, security, and compliance guidelines.

Required Qualifications & Skills

Preferred Skills

Core Competencies

Growth Opportunities

Pathways include Senior Associate, SME, Quality Analyst, Reporting Analyst, and Team Lead roles.

Start your career in a dynamic and fast‑growing utilities operations environment!