Product Manager - Loyalty

Job Description

Product Manager – Loyalty

Well-known Aussie Retailer | Sydney | 3 days in office

A highly recognised Australian retailer is seeking an experienced Product Manager to lead the evolution of its real-time loyalty campaigns and personalised offers platform. This role sits at the intersection of customer insight, commercial strategy, and digital product innovation.

You will own the roadmap for loyalty offers and campaign capability, improving how members receive relevant, timely, and value-driven promotions across digital and in-store channels. This is a high-impact role focused on driving measurable outcomes including increased engagement, frequency, and customer lifetime value.

Key responsibilities

• Define and execute the roadmap for loyalty offers and campaign capability
• Translate commercial and customer challenges into scalable product solutions
• Drive personalisation through data, segmentation, and real-time decisioning logic
• Partner with marketing, loyalty, data and engineering teams to deliver cohesive experiences
• Measure performance and continuously optimise promotional effectiveness

What we’re looking for

This is an opportunity to play a key role in shaping how millions of Australians experience personalised value through one of the country’s most established retail ecosystems.