Key Account Manager - Tamil

What Is Lokal

We are Lokal, India's premier hyperlocal platform, offering services in various Indian languages. We focus on developing world-class products for non-English speakers across India by delivering local information, classified ads, and continually evolving to include new and significant use cases every day. We operate in several states including Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Karnataka, Maharashtra, Gujarat, and are proud to have amassed over 45 million downloads to date.

Headquartered in Bengaluru, Lokal was founded in 2018 by Jani and Vipul, both distinguished IIT alumni recognised in. As a Series B funded startup, we have garnered support from top-tier investors such as the Sony Innovation Fund, YCombinator, 3one4 Capital, India Quotient, and Global Brain. Our mission is driven by a commitment to innovation and a deep dedication to effectively serving our users..

We are being heard : Inc 42, Forbes, Economic Times

Role Overview :

The Key Account Manager (KAM) is responsible for managing, nurturing, and growing relationships with astrologers on the platform. This role ensures that astrologers receive the necessary support, training, and insights to maximize their performance while maintaining quality standards. The KAM will act as the primary point of contact for astrologers, ensuring retention and engagement.

Key Responsibilities :

Account Management & Engagement

• Act as the single point of contact for assigned astrologers, addressing their queries and concerns
• Build strong relationships with astrologers to enhance retention and performance
• Ensure astrologers remain engaged and follow platform guidelines

Performance Monitoring & Improvement

Training & Quality Support

Revenue Growth & Retention

Escalation Handling & Compliance

Requirements

Skills Required

CRM Tools